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Shahbaz 11

@shahbaz11

CASA Acquisition Manager at Ujjivan small Finance bank, acquiring liability customers and supporting digital payment solutions.

India

Message

What I'm looking for

I’m looking to contribute strategic insights and service excellence to a forward-thinking financial institution.

At Ujjivan small Finance bank, I acquire new liability customers from the open market and strengthen relationships with existing customers by cross-selling products and services suited to their needs.

As Relationship Manager at ICICI Bank, I promoted digital loan products and payment solutions, and worked to drive branch performance. Earlier, I assisted customers with loan selection at Bajaj Finance and supported customer service operations at GEB (MGVCL).

Experience

Work history, roles, and key accomplishments

Current

CASA Acquisition Manager

Current

Ujjivan Small Finance Bank

Aug 2025 - Present (1 year 2 months)

Acquires new customers for liabilities from the open market and enhances relationships with existing customers through cross-selling products and services. Provides digital solution services including QR, POS, and other digital banking solutions.

Customer Acquisition Cross Selling Digital Banking QR決済 POS Relationship Management

Relationship Manager

ICICI Bank

Jan 2022 - Jan 2025 (3 years)

Led customer relationship initiatives to drive branch performance and promoted digital loan products, consistently surpassing quarterly goals. Resolved client concerns effectively and championed cross-selling strategies for financial products and services.

Relationship Management Digital Banking Cross Selling Customer Satisfaction Digital Solutions InstaBIZ Payment Gateways Tally

Senior Sales Executive

Bajaj Finance

Jan 2014 - Jan 2022 (8 years)

Enhanced customer satisfaction with timely follow-ups and personalized service, and assisted clients in selecting appropriate loan products. Evaluated vendor performance to ensure adherence to established risk control standards and practices.

Sales Customer Satisfaction Loan Products Vendor Management Risk Control

Back Office Assistant

GEB (MGVCL)

Jan 2013 - Dec 2013 (11 months)

Provided administrative support in customer service operations and managed documentation. Collected, processed, and validated large datasets to ensure data accuracy and consistency.

Data Validation Documentation Customer Service Data Accuracy