Shafick Zack
@shafickzack
Operations and administrative specialist with strong data-annotation and customer-support skills.
What I'm looking for
I am an operations and administrative support specialist with hands-on experience in customer service, marketing support, and data annotation. I prioritize accuracy and clear communication while managing administrative records and CRM data.
In my current role I manage official company documents, maintain customer and supplier data, and coordinate communication between stakeholders to support satisfaction and operational continuity. I bring proven follow-through on issue resolution and administrative processes.
As a freelance data annotator I perform voice, polygon, bounding-box, and text annotation tasks to strict project guidelines, collaborating with remote teams to meet deadlines and ensure high-quality labeled data.
I hold a Bachelor of Electrical Engineering and combine technical grounding with practical experience in Microsoft Office, Google Workspace, CRM systems, and collaboration tools to deliver dependable administrative and data services.
Experience
Work history, roles, and key accomplishments
Administrative Manager
Rayahin Roastery
May 2024 - Present (1 year 8 months)
Managed official company documents and CRM records, coordinated communication between customers, suppliers, and the CEO, and resolved issues to improve customer and supplier satisfaction.
Freelance Data Annotator
Humans in the Loop
Jan 2021 - Present (5 years)
Performed voice, polygon, bounding box, and text annotation tasks, ensuring high-quality labeling per project guidelines and meeting deadlines in collaboration with remote teams.
Marketing & Customer Service Associate
Ayoub Trading Company
Sep 2022 - Apr 2024 (1 year 7 months)
Responded to customer inquiries, promoted products and offers, maintained customer records and feedback, and supported basic marketing activities to improve satisfaction and repeat sales.
Education
Degrees, certifications, and relevant coursework
Lebanese International University
Bachelor of Electrical Engineering, Electrical Engineering
2018 - 2022
Completed a Bachelor of Electrical Engineering at the Lebanese International University, focusing on core electrical engineering principles and projects from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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