Shafaet Hossain
@shafaethossain
Customer service professional and English instructor with expertise in visa processing and document verification.
What I'm looking for
I am a customer service professional and former English language instructor with hands-on experience in visa processing, fraud detection, and cross-cultural communication. I ensure compliance with government regulations while delivering accurate, timely service to applicants.
As an instructor, I planned and delivered lessons, assessed student progress, and developed curriculum to improve language proficiency. My background in Chinese language and culture and participation in language education forums strengthen my educational and intercultural capabilities.
I bring strong written and verbal communication, Microsoft Office proficiency, analytical problem-solving, and a commitment to maintaining high service standards and client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
CIIC Service BD Co. Ltd.
Apr 2024 - Present (1 year 7 months)
Ensure visa applications comply with Chinese government regulations, manage fee collection and passport/visa delivery, and identify fraudulent documents while maintaining high customer service standards.
Instructor of English Language
Institute of Foreign Languages
Mar 2021 - Sep 2023 (2 years 6 months)
Taught grammar, reading, writing, listening, and speaking, developed curriculum and assessments, and adapted lessons to improve student language proficiency across levels.
Education
Degrees, certifications, and relevant coursework
University of Dhaka
Bachelor of Arts, Chinese Language and Culture
2018 - 2023
Grade: GPA: 3.01/4.0
Activities and societies: Attended conferences and seminars on literature and Chinese language education at the Institute of Modern Languages, University of Dhaka.
Completed a Bachelor of Arts in Chinese Language and Culture with a GPA of 3.01/4.0, focusing on Chinese language proficiency and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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