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Ayman Mostary

@aymanmostary

Operations specialist at VFS Global who verified visa applications and supporting documents while upholding compliance and data security standards.

Bangladesh

Message

At VFS Global, I verified and processed visa applications and sensitive supporting documents at the Visa Application Center in Dhaka. I upheld compliance and data security standards while helping resolve applicant inquiries.

At MetLife, I handled inbound customer service calls about policy details and services, and worked to resolve challenging issues. My experience also includes client relations, administrative operations, and document verification.

Experience

Work history, roles, and key accomplishments

Officer – Operations

VFS Global

Jan 2025 - Jul 2026 (1 year 6 months)

Executed daily operations at the Visa Application Center, accurately verifying and processing thousands of visa applications and sensitive supporting documentation. Upheld strict compliance standards and data security guidelines, ensuring 100% operational integrity and error-free submission.

Document Verification Operations Management Compliance Data Accuracy Customer Service Cross Functional Collaboration

Customer Service Representative

MetLife

Jan 2023 - Present (3 years 9 months)

Managed high-volume inbound call operations, efficiently addressing and resolving client inquiries regarding policy details and services. Built and maintained strong client relationships through empathetic, prompt, and personalized support.

Customer Service Conflict Resolution Client Relations Call Handling Communication Skills