Looking for a job

Mohchana Nusrat

@mohchananusrat

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I support customers and teach English in remote-friendly environments.

Bangladesh

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What I'm looking for

I'm looking for a professional, ethical, remote-friendly role in customer service, remote support, administrative support, teaching, or English-language work. I'm available for evening or night shifts alongside my MAELT classes.

I've supported customers at Chowdhury Info Tech, communicating directly with clients, researching car insurance options, resolving issues, and coordinating follow-up. My proactive support increased customer satisfaction by 20% in four months.

I've also taught English at Edu-hab Academic & Admission and supported classroom learning at Thinkwell English School. Through teaching across institutions, I helped improve students' English proficiency by 30%.

I'm pursuing an MAELT and bring English and Bengali communication, administrative support, advanced Excel, data handling, and remote-work readiness. I'm available for evening or night-shift remote work alongside my daytime classes.

Experience

Work history, roles, and key accomplishments

Assistant Teacher

Thinkwell English School

Feb 2026 - Sep 2026 (7 months)

Supported English-language teaching, classroom activities, classroom routines, and learning activities in a school environment.

English Teaching Classroom Support Classroom Management Communication Skills

English Teacher

Edu-hab Academic & Admission

Feb 2025 - Aug 2026 (1 year 6 months)

Taught English, including grammar and General English; managed classroom activities; supported learners through clear explanations, communication, and practice; and applied classroom-management techniques to maintain an effective learning environment.

English Teaching Grammar Classroom Management Communication Skills Student Support

Customer Service Officer

Chowdhury Info Tech

Feb 2023 - Jul 2023 (5 months)

Communicated directly with customers to understand needs and provide personalized guidance; researched cost-effective car insurance options; resolved customer issues promptly; and collaborated with team members to improve customer-service procedures.

Customer Service Client Communication Problem Solving Research Insurance Teamwork Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Chittagong

Master of Arts, English Language Teaching

Currently pursuing a Master of Arts in English Language Teaching (MAELT).

Port City International University

Bachelor of Arts, English

Grade: CGPA: 3.35/4.00

Completed a Bachelor of Arts in English with a CGPA of 3.35 out of 4.00.

Sitakunda Girls High School and College

Higher Secondary Certificate, Science

Grade: GPA: 3.00/5.00

Completed Higher Secondary Certificate (HSC) in Science with a GPA of 3.00 out of 5.00 from the Chittagong Board.

Tomoroddi High School

Secondary School Certificate, Science

Grade: GPA: 4.06/5.00

Completed Secondary School Certificate (SSC) in Science with a GPA of 4.06 out of 5.00 from the Comilla Board.

Macquarie University

Excel Skills for Business Specialization, Business

Completed the Excel Skills for Business Specialization on Udemy, covering advanced Excel formulas, PivotTables, Pivot Charts, data analysis, business modeling, and scenario analysis.