Open to opportunities

Sevcan Gizem Ozulker

@sevcangizemozulker

Message

I am an international marketing and customer success professional specializing in cross-cultural str

Turkey

Message

What I'm looking for

I seek roles in dynamic, cross-cultural organizations where I can apply marketing, customer success, and operational skills to design impactful experiences, improve processes, and drive growth while mentoring teams.

I am an internationally experienced marketing and communication professional with over a decade developing culturally tailored strategies across global education, customer success, and loan operations.

I’ve led international recruitment campaigns, coordinated global exchange programs, represented institutions at international fairs, and implemented customer success programs that increased retention and loyalty across multiple countries.

Currently I work in loan closing and intake, ensuring accurate, compliant funding while liaising across departments; I combine data-driven insight, storytelling, and organizational development to drive brand growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Asset and Marketing Expert

Current

World Business Lenders, LLC

Jul 2024 - Present (1 year 1 month)

Managed customer success, corporate communication, and marketing while ensuring accurate and complete loan closings and funding. Maintained data integrity within the loan origination system and liaised with various departments.

Customer Success Management Corporate Communications Marketing Data Integrity Notary Scheduling

International Marketing and Customer (Communication) Success Specialist

Izmir Metropolitan Municipality

Apr 2024 - Present (1 year 4 months)

Implemented customer success programs to increase retention, loyalty, and lifetime value across multiple countries. Facilitated training for customer success teams to enhance communication skills and product knowledge.

Customer Success Customer Retention Loyalty Programs International Marketing Communication Skills Product Knowledge Campaign Execution Compliance Requirements

International Marketing and Education Specialist

Yaşar University

Jun 2016 - Present (9 years 2 months)

Led international sales and marketing efforts, coordinating global exchange programs and managing international student welfare. Represented the university at international events, guiding student candidates, and developing local connection networks.

International Sales Marketing Cross Cultural Communication Global Programs Event Participation Logistics Coordination

European Union Projects Assistant and Organizational Developer

Doga Dernegi

Mar 2014 - Present (11 years 5 months)

Coordinated and organized projects under the United Nations Small-Scale Project Program (UNDP-GEF). Edited and translated project reports into English, and served as a team training and development officer.

Project Coordination Organizational Development Translation Environmental Projects Project Management Team Leadership

Project Assistant

Middle East Technical University

Jul 2009 - Present (16 years 1 month)

Provided personal assistance to Prof. Dr. Hüseyin Bağcı at the METU-European Union Projects Center. Supported various project-related tasks and administrative duties.

Personal assistance Administrative Support Research Assistance Communication Scheduling document preparation Data Entry Office Management

Export Department Intern

Arkas Holding

Jun 2008 - Present (17 years 2 months)

Assisted with overseas operations within the Export Department. Gained practical experience in international trade and logistics processes.

Export Operations International Trade Logistics Data Entry Documentation Communication Supply Chain Administrative Support

Education

Degrees, certifications, and relevant coursework

Università di Roma Tor Vergata

Master of Business Administration (MBA), Business Administration

2011 - 2013

Activities and societies: Thesis: Organizational Behavior Methods: Comparison of Training and Development Strategies of Motorola and Toyota Companies

Completed a Master of Business Administration with a focus on Organizational Behavior. The thesis involved a comparative analysis of training and development strategies at Motorola and Toyota.

Izmir University of Economics

Bachelor's Degree, International Relations and European Union

2006 - 2010

Obtained a Bachelor's Degree in International Relations and European Union. This program provided a comprehensive understanding of global politics and European integration.