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Help customers to close their credit accounts from the NEO web portal or Neo App by giving instructions over the phone , Report and follow up complaints or fraudulent transactions to the department in charge , Provide advice and training on the benefits of the Neo World Elite MasterCard, NEO MasterCard, Neo Silver Card and cash reward points and finally Update notes in Zen desk

Communicate electronically with POS users experiencing difficulties to determine and document problems experienced ,Provide business systems, network and Internet support to users in response to identified difficulties and finally Update notes in Remedy, Service 360.

Provided technical support to Internet customers by setting up new modems, troubleshooting outages, and configuring email settings. Assisted clients in restoring service functionality and ensured high-level support through various communication channels.

Provided over the phone assistance to clients to pay for parking using either debit or credit card ,Escalated machine errors and client complaints to managers for resolution ,Assisted customers to print tickets remotely using PUTTY ,Updated the customers' records and notate interaction after every call

Responsible for designing FTTB (fiber to the building) projects for a major communications company,
Analyze clients current and future needs and assign appropriate equipment and installations.Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

Completed a postgraduate program in Wireless and Telecommunication, focusing on advanced technologies and applications in the field.

Equivalent to Bachelor of Electronic Engineering, this program covered various aspects of electronics including circuit design, signal processing, and telecommunications.