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SERPOLLET FATIM

@serpolletfatim

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Seasoned VP and business leader driving growth, AI adoption, and cross-functional teams across PLM and ERP.

France

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What I'm looking for

I seek a senior leadership role driving strategic growth, AI adoption and cross-functional excellence in PLM/ERP or enterprise software, where I can scale teams and influence product and go-to-market outcomes.

I am a seasoned business leader with over 18 years of experience leading professional services, product, support and R&D teams across international markets. I combine technical training in telecommunications engineering with hands-on delivery and product go-to-market experience.

At Aptean I lead P&L, budgeting, forecasting and strategic direction for PLM and ERP product lines while building and mentoring cross-functional teams and promoting AI adoption. I have direct experience managing large organizations of 110+ professionals and cultivating C-level relationships to drive customer engagement and growth.

Previously I headed Professional Services at Jahia and managed global delivery, hiring, succession planning and financial metrics for the PS organization. Earlier roles include Professional Services Manager at Objectif Lune, Senior Project Manager at Havas Media Group, and functional consulting and development roles supporting CRM and enterprise applications.

I am trilingual (English, French, Spanish), results-driven, and focused on operational excellence, innovation and continuous improvement to deliver measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

VP Business Leader

Current

Aptean

Jan 2022 - Present (4 years)

Leading cross-functional teams across Professional Services, Support, Product Development and R&D for PLM and ERP product lines; overseeing P&L, budgeting and go-to-market strategies while driving AI adoption and managing C-level client relationships for a 110+ person organization.

P&L management Product Management Go To Market Cross Functional Team Management Strategic Planning Client Relationship Management Budgeting

Head of Professional Services

Jahia

Jan 2019 - Jan 2022 (3 years)

Led a geographically dispersed professional services organization, grew and balanced multidisciplinary teams of solution engineers and architects, enabled sales for account expansion, and owned financial metrics and partner engagements to ensure customer success.

Team Leadership Partner Management Financial Metrics Solution Architecture Resource Planning Client Success

Professional Services Manager

Objectif Lune

Jan 2016 - Dec 2018 (2 years 11 months)

Managed global professional services teams across France and South Africa (15+ PMs and engineers), implemented Scrum-based processes and SOPs in three languages, and owned project delivery, KPIs and contract/resource management across multiple regions.

Project Management Scrum SOP Development KPIs Contract Negotiation Resource Management Global Delivery

Senior Projects Manager

Havas Media Group

Jan 2012 - Jan 2016 (4 years)

Defined, developed and coordinated worldwide projects, organized and led business and technical workshops, and translated high-level proposals into implementable technical solutions across global stakeholders.

Project Coordination Stakeholder Management Solution Design

Functional Consultant

PSA Group

Jan 2009 - Jan 2012 (3 years)

Managed project deployments of CRM, PeopleSoft and Business Objects across 30+ countries, performing functional analysis, deployment and support for the PSA Group's CRM platform.

Peoplesoft Business Objects Support Project Management Change Management

IT Analyst Developer

Prosegur (Altran)

Jan 2008 - Jan 2009 (1 year)

Participated in system development, implementing features in C++ and Java and executing database migration using Hibernate and JSON-based integrations.