SERPOLLET FATIM
@serpolletfatim
Seasoned VP and business leader driving growth, AI adoption, and cross-functional teams across PLM and ERP.
What I'm looking for
I am a seasoned business leader with over 18 years of experience leading professional services, product, support and R&D teams across international markets. I combine technical training in telecommunications engineering with hands-on delivery and product go-to-market experience.
At Aptean I lead P&L, budgeting, forecasting and strategic direction for PLM and ERP product lines while building and mentoring cross-functional teams and promoting AI adoption. I have direct experience managing large organizations of 110+ professionals and cultivating C-level relationships to drive customer engagement and growth.
Previously I headed Professional Services at Jahia and managed global delivery, hiring, succession planning and financial metrics for the PS organization. Earlier roles include Professional Services Manager at Objectif Lune, Senior Project Manager at Havas Media Group, and functional consulting and development roles supporting CRM and enterprise applications.
I am trilingual (English, French, Spanish), results-driven, and focused on operational excellence, innovation and continuous improvement to deliver measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Leading cross-functional teams across Professional Services, Support, Product Development and R&D for PLM and ERP product lines; overseeing P&L, budgeting and go-to-market strategies while driving AI adoption and managing C-level client relationships for a 110+ person organization.
Head of Professional Services
Jahia
Jan 2019 - Jan 2022 (3 years)
Led a geographically dispersed professional services organization, grew and balanced multidisciplinary teams of solution engineers and architects, enabled sales for account expansion, and owned financial metrics and partner engagements to ensure customer success.
Professional Services Manager
Objectif Lune
Jan 2016 - Dec 2018 (2 years 11 months)
Managed global professional services teams across France and South Africa (15+ PMs and engineers), implemented Scrum-based processes and SOPs in three languages, and owned project delivery, KPIs and contract/resource management across multiple regions.
Senior Projects Manager
Havas Media Group
Jan 2012 - Jan 2016 (4 years)
Defined, developed and coordinated worldwide projects, organized and led business and technical workshops, and translated high-level proposals into implementable technical solutions across global stakeholders.
Functional Consultant
PSA Group
Jan 2009 - Jan 2012 (3 years)
Managed project deployments of CRM, PeopleSoft and Business Objects across 30+ countries, performing functional analysis, deployment and support for the PSA Group's CRM platform.
IT Analyst Developer
Prosegur (Altran)
Jan 2008 - Jan 2009 (1 year)
Participated in system development, implementing features in C++ and Java and executing database migration using Hibernate and JSON-based integrations.
Education
Degrees, certifications, and relevant coursework
Escuela Técnica Superior de Ingenieros
Telecommunication Engineering
Completed studies in Telecommunication Engineering at the Escuela Técnica Superior de Ingenieros in Málaga, Spain.
Availability
Location
Authorized to work in
Job categories
Skills
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