Jacqueline Croft-Malcolm
@jacquelinecroft-malc
Diligent executive assistant and hospitality professional delivering organized, customer-focused administrative support.
New ZealandWhat I'm looking for
I am a diligent executive assistant and hospitality professional with over four years of customer service experience and a background in administrative and teaching roles.
I have completed certificates in Executive Assistant Skills and Business Project Management, and a TEFL qualification from Costa Rica where I taught multiple levels in person and online.
In my current role I manage patient scheduling, enquiries, payroll support, SOP creation, and daily coordination with CEOs and trustees, demonstrating strong communication and organisational skills.
I bring reliability, attention to detail, proficiency in Microsoft Office and Google Workspace, and a calm, solutions-focused approach to fast-paced environments.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Teem
Feb 2024 - Present (1 year 11 months)
Handle patient calls, schedule appointments, assist patient enquiries, communicate with CEO and management daily, and create standard operating procedures to streamline staff workflows.
English Teacher
Business English 2 Go
May 2022 - Dec 2023 (1 year 7 months)
Prepared and delivered 1:1 and group online English lessons, managed rescheduling, tracked attendance and performance, and produced monthly student progress reports.
Medical Clerk
Northland DHB
Sep 2020 - Feb 2022 (1 year 5 months)
Managed reception enquiries and medical records, ensured monthly discharges were coded, collected and filed patient files, and maintained confidentiality and office supplies.
Food & Beverage Attendant
Sheraton Mirage
Jul 2018 - Feb 2020 (1 year 7 months)
Delivered al-a-carte, buffet and banquet service in high-volume settings, hosted guests, operated tills, prepared beverages, and served VIP and corporate clientele.
Education
Degrees, certifications, and relevant coursework
Workforce Academy Partnership
Certificate, Executive Assistant Skills
2025 - 2025
Completed an online Certificate in Executive Assistant Skills in 2025.
CSCosta Rica TEFL (Playa Sámara)
TEFL Certificate, Teaching English as a Foreign Language
2022 - 2022
Activities and societies: 14 hours observed teaching practice; taught beginner to advanced students in person and online.
Completed a 160-hour TEFL certificate including 14 hours of observed teaching practice in March–April 2022.
Te Wānanga o Aotearoa
Certificate, Business Project Management
2021 - 2021
Completed a Certificate in Business Project Management (March–November 2021).
Queenstown Resort College
Diploma, Hospitality & Tourism Management
2016 - 2018
Completed a Diploma in Hospitality & Tourism Management with an elective in Resort and Day Spa from July 2016 to June 2018.
Whangarei Girls' High School
NCEA Levels 1–3, Secondary Education
2013 - 2015
Activities and societies: Subjects included Hospitality, Mathematics, Physical Education, Outdoor Education, and Tourism.
Attended Whangarei Girls' High School and completed NCEA Levels 1–3 (2013–2015).
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
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