Open to opportunities

Serhey Ihnatchenko

@serheyihnatchenko

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Support analyst and mobile device engineer delivering practical troubleshooting, automation, and system integration.

United States

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What I'm looking for

I seek a hands-on technical support or systems role focused on troubleshooting, automation, mobile integration, and collaboration with QA/dev teams for continuous improvement.

I am a dedicated support analyst and mobile device engineer with hands-on experience in desktop and mobile troubleshooting, system reimaging, and device recovery. I blend practical technical skills with clear communication to ensure customer satisfaction.

At Citadel-Bloomberg I performed OS reimaging, configured dual-boot systems, managed virtual machines, and developed Python scripts for automation, network reconnaissance, and data processing. I also handle hardware installation, cable infrastructure, and remote troubleshooting.

In mobile support roles I set up mobile applications, integrated digital products across Android, iPhone, and PC platforms, handled API-based data transfers, created and tracked support tickets, and collaborated with QA and development to resolve firmware and platform issues.

My background includes maritime safety and navigation experience, multilingual communication (English, Russian, Ukrainian), and a strong focus on continuous improvement, automation (Python, CI/CD), and secure system administration.

Experience

Work history, roles, and key accomplishments

Current

PC Technical Support

Current

JPMorgan Chase & Co.

Aug 2025 - Present (5 months)

Support users
Network
Cisco-polycom phones. Build Terminals 8 monitors + Two PC's. User reimage. Support Linux PC (Dell, HP).

Excel CRM Linux Administration Ubuntu Technical Support Inventory Management Cable Management Terminals User Testing Uploading Assets VoIP Cisco Phone Platform Polycom Communication TCP IP Tcpdump Deployment Reimage Cloning Tools

Current

PC Technical Support

Current

Citadel-Bloomberg

Jul 2024 - Present (1 year 6 months)

Performed OS reimaging and system recovery, configured and deployed system images with Clonezilla/Acronis/WDS, and automated routine tasks with Python to improve troubleshooting efficiency.

Clonezilla Acronis Python VMWare VirtualBox MySQL MariaDB Nmap System Images

Current

Mobile Device Support Engineer

Current

JASA

Jan 2023 - Present (3 years)

Set up mobile applications and integrated digital products on Android/iPhone/PC, resolved complex technical issues via phone/online/in-person, and created tickets while coordinating with partner platforms to ensure customer satisfaction.

API Integration Troubleshooting Ticketing (Nevvon PHI Sandata Care Connect)Customer Support Android

Technical Support Engineer

Ensure

Jan 2019 - Dec 2022 (3 years 11 months)

Provided technical support for US trucking companies including app installation, updates, patching, and firmware tracking; collaborated with QA and development to identify bugs and reduce recurring issues.

Firmware Patch Management Customer Support

Safety Officer

Ukrainian Naval Forces

Jan 2016 - Dec 2019 (3 years 11 months)

Served as safety officer on merchant vessels, operated navigation aids (ECDIS, radar, GPS, compasses) and maintained emergency systems and equipment to ensure crew and vessel safety.

RADAR GPS Navigation Safety Procedures Communication Maritime Operations

Education

Degrees, certifications, and relevant coursework

Kherson State Maritime Academy

Bachelor's Degree, Navigation

Completed a Bachelor's degree in Navigation with coursework and training focused on maritime navigation, electronic chart systems, and shipboard safety.