Ser Han Neo
@serhanneo
I build AI, BI and data products that turn complex data into strategic business decisions.
FranceWhat I'm looking for
I'm currently delivering big-data product features at Amadeus for airline Passenger Name Record data spanning nearly 210 million records. I lead refinement sessions and backlog prioritisation with airline partners including Air France, Etihad, Singapore Airlines and Japan Airlines.
At BayBridge Digital for Sanofi, I deployed CRM Analytics solutions from Paris to global offices and implemented Salesforce dashboards across more than 10 EMEA and global countries. I defined KPI logic, built AI proofs of concept, and developed data strategy assessments to improve commercial visibility and decision-making.
Previously at Johnson & Johnson, I managed end-to-end development and deployment of medical education digital learning platforms reaching over 5,000 healthcare practitioners across Southeast Asia. I also managed a portfolio of 14 digital applications and reduced delivery timelines by 20% as Product Owner for a healthcare medical education data analytics project.
My experience across Accenture, Johnson & Johnson, Sanofi and Amadeus helps me bridge business and technical perspectives in international, multicultural teams. I work with Agile methods, stakeholder engagement, Python, SQL, Salesforce, Databricks, Snowflake and BI platforms to turn data into product and strategy outcomes.
Experience
Work history, roles, and key accomplishments
Delivered new features for big data management for airline travel reservation data, leading solution refinement sessions and product backlog prioritization for large airline partners.
Data, AI and BI Consultant
BayBridge Digital
Aug 2023 - Apr 2025 (1 year 8 months)
Deployed CRM analytics solutions and Salesforce dashboards for Sanofi, defining KPI logic and building AI POCs to support data-driven decision-making across EMEA.
Managed end-to-end development of medical education digital platforms and served as portfolio manager for 14 digital applications, enhancing team efficiency and reducing delivery timelines by 20%.
Spearheaded digital migrations and change management initiatives for global clients, delivering AI-powered analytics dashboards and improving processes through gap analysis and workshops.
Education
Degrees, certifications, and relevant coursework
ESCP Business School
Master of Science, Big Data and Business Analytics
2022 - 2023
Pursued a Masters Programme with a focus on Big Data and Business Analytics.
University of Melbourne
Bachelor of Commerce, Commerce
2015 - 2017
Completed a Bachelor of Commerce with coursework in Accounting and Finance.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
Skills
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