At Grid Dynamics, I coordinated the Local Operational Support team for the Food & Beverage sector in LATAM. I oversaw incidents, alerts, and communications, and reported operational metrics to senior leadership while ensuring client SLA compliance.
At Apply Digital ULC, I led a regional service desk team supporting e-commerce and IT across LATAM, EMEA, and North America. I managed ticketing systems and proactive alert monitoring to support business continuity.
At NEC Argentina S.A., I coordinated 10 Help Desk analysts supporting subsidiaries across six countries. Earlier, at Western Union, I supervised technical support for nationwide Pago Fácil and Western Union points of sale, managed OPEX and CAPEX budgets, and led terminal migration and device rollout initiatives.
At Edenred Argentina S.A., I managed infrastructure projects including an Office 365 migration, server virtualization, and a Data Center relocation. I implemented Agile methods with JIRA for critical incidents and administered physical and virtual servers, storage maintenance, and Veritas backup procedures.
