Open to opportunities

Andres Gonzalez

@andresgonzalez2

Message

Experienced Service Delivery Manager with a focus on IT operations.

Argentina

Message

What I'm looking for

I am looking for a role that allows me to leverage my IT management skills in a dynamic environment, focusing on team leadership and process optimization.

As a dedicated Service Delivery Manager at Yel/Hospital Británico, I oversee two area leaders and their teams, ensuring the smooth administration and management of incidents across various IT departments and service providers. My role involves crafting reports and budgets, as well as implementing processes to enhance service efficiency. I analyze performance metrics and user surveys to identify improvement areas and develop strategies that strengthen support services.

Previously, I served as an IT Operation Analyst at ECOLAB SRL, where I prioritized and tracked incidents across IT areas, providing user support and managing inventory. My experience also includes coordinating IT services at Experian S.A., where I actively participated in contract negotiations and provided assistance to both internal and external users. My educational background includes a degree in Social Communication, complemented by various certifications in Microsoft technologies and Project Management.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

Yel/Hospital Británico

Feb 2023 - Present (2 years 3 months)

Overseeing two area leaders and their staff, managing incidents with IT and service providers to maintain hospital infrastructure. Responsible for report preparation, budgeting, inventory management, and implementing processes to enhance service efficiency.

Service Management Incident Management Infrastructure Budgeting Inventory Management Process Improvement Strategic Development

IT Operation Analyst

ECOLAB SRL

Sep 2019 - Nov 2023 (4 years 2 months)

Managed incident assignment, prioritization, and tracking with IT areas and service providers for infrastructure maintenance in Uruguay and the region. Provided user support and managed inventory and reports using Service Now.

Incident Management User Support Inventory Management Reporting Infrastructure Prioritization Regional Help Desk Management Training ServiceNow

Coordinador IT

Experian S.A.

Aug 2016 - Aug 2019 (3 years)

Managed the technological infrastructure of the office, actively participated in contract negotiations with suppliers, and provided support to internal and external users. Coordinated services and guarantees, reporting directly to the Director of Technological Infrastructure in Colombia.

Infrastructure Management Contract Negotiation User Support Supplier Management Team Leadership IT Services Technical Support

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de La Plata

Licenciatura en Comunicación Social, Comunicación Social

2014 - 2020

Licenciatura en comunicación social, enfocada en el estudio de los medios de comunicación, la producción de contenidos y la investigación social en el ámbito comunicacional.

Universidad Tecnológica Nacional

Ingeniería en Electrónica, Ingeniería Electrónica

2001 - 2004

Estudios en Ingeniería en Electrónica, donde se adquirieron conocimientos en circuitos, sistemas electrónicos y telecomunicaciones, aunque la carrera fue abandonada en el tercer año.

Escuela Técnica Luis A. Huergo

Técnicatura en Electrotecnia, Electrotecnia

1995 - 2000

Técnicatura en Electrotecnia, donde se formaron habilidades en el manejo de sistemas eléctricos y electrónicos, así como en la instalación y mantenimiento de equipos eléctricos.