Sergio Duvan Dominguez Gonzalez

I’m a bilingual customer support and virtual assistant with 2+ years of experience across fintech, crypto, travel, and home services. I’m known for clear communication, problem solving, and delivering excellent customer experiences.

In fintech roles with Chime and Coinbase, I resolved customer inquiries via phone, email, and chat, assisting with account access, transactions, and security issues. I’ve also handled calendar and inbox management while staying responsive in fast-paced environments.

More recently, I supported hotel and flight reservations for IGT Solutions and worked as a Virtual Sales & Outreach Assistant, generating leads through cold calls and email outreach, scheduling appointments, and managing CRM follow-ups using HubSpot and Pipedrive.