Sergio Benitez

Owns the full sales-agent lifecycle including recruitment, onboarding, performance management, and retention. Oversees the ISA team and directs development sales across a diverse portfolio, embedding AI workflows to scale output.

Aligned brand, lead generation, and sales execution into a single revenue engine spanning the company's full project portfolio.

Built and executed sales strategy across regions, standardized commercial processes, and cascaded plans across the project portfolio.

Advised buyers and sellers across the full transaction cycle, matching financial profiles with the right inventory and best terms.

Directed all hotel operations to maximize productivity, profit performance, and brand standards; acted as General Manager in his absence. Led strategic planning across departments.

Led F&B P&L and culinary operation across the property, controlling costs to plan while exceeding brand-standard guest expectations. Built property-wide strategies that improved profitability and elevated the luxury all-inclusive experience.

Maximized revenue and margin across restaurants, lounges, banquets, culinary, and catering while raising guest-satisfaction and associate-engagement scores. Built training programs and operational discipline.

Led group, social, and catering events end-to-end across corporate accounts.

Managed group, social, and catering events end-to-end across corporate accounts.

Managed group, social, and catering events end-to-end across corporate accounts.

Completed a Business Diploma in Business Administration and Management in 2019.

Earned a Bachelor's Degree in Hotel Management from 1997 to 2001.