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Beatriz Valenzuela

@beatrizvalenzuela

Luxury real estate advisor and property manager in Tulum, coordinating premium rentals, investor services, and concierge operations.

Mexico

Message

As an independent Luxury Real Estate Advisor & Property Manager in Tulum, I manage luxury properties in the Riviera Maya market. I specialize in high-end vacation rentals, premium long-term leases, and property acquisition advisory for international investors.

I coordinate concierge services, including maintenance, cleaning, and VIP guest services, and implement digital systems to optimize high-end properties. My work focuses exclusively on luxury properties and high-net-worth investors.

Earlier, I supervised a 40-member customer service team at TELCEL (AMÉRICA MÓVIL), where I implemented continuous improvement and quality control processes while maintaining the region’s highest customer satisfaction rates. At REFRIAUTO, I exceeded franchise-opening targets by 40%, opening 7 franchises against 5 assigned.

Experience

Work history, roles, and key accomplishments

Current

Luxury Real Estate Advisor & Property Manager

Current

Independent

Jan 2021 - Present (5 years 9 months)

Comprehensive luxury property management in Riviera Maya's most exclusive market, specializing in high-end vacation rentals and premium long-term lease agreements. Advisory services for luxury property acquisition targeting international investors.

High End Property Management Vacation Rentals Lease Agreements Concierge Services Systems Implementation Client Portfolio Management

Operations Supervisor

Satori LLC

Jun 2018 - Mar 2021 (2 years 9 months)

Commercial operations supervision with binational Mexico-USA focus, including inventory management and operational process optimization. Led multicultural teams and achieved sales objectives.

Operations Management Inventory Management Process Optimization Team Leadership Market Analysis International Operations

Customer Service Supervisor

Telcel (América Móvil)

Dec 2012 - Dec 2017 (5 years)

Supervised a 40-member team at the region's most important service center, implementing continuous improvement processes and quality control. Maintained the highest customer satisfaction rates in the region.

Customer Service Team Supervision Continuous Improvement Quality Control KPI Management Training

Franchise Manager

Refriauto

Jan 2008 - Dec 2011 (3 years 11 months)

Franchise development and opening in the automotive sector, exceeding targets by 40% by opening 7 franchises versus 5 assigned in a 12-month period. Managed P&L per location and developed territorial expansion strategies.

Franchise Development Market Research Strategic Planning P&L management Training Expansion Strategy

Branch Manager

CyrSA LLC

Sep 2004 - Dec 2007 (3 years 3 months)

Complete US operations startup, including full company establishment from ground up with market research, permits, and operations. Managed comprehensive Mexico-United States import/export and developed client portfolios.

Start Up Operations Market Research Import Export Client Development Market Penetration Brand Expansion