At Miratech, I scaled global delivery to ~US$35M, 400 people and 40 clients. I also helped acquire major clients and introduced Genesys Professional Services for Fortune 500 clients.
As SVP, Global Delivery, I managed client satisfaction, pre-sales and ongoing profitability improvement, and developed the Professional Services competence center. I achieved significant rate-per-FTE growth and developed and retained key talent.
As a Miratech Consultant, Organization Development, I identified and evaluated M&A targets, improved coordination across group entities and automated key processes. I also introduced AI into meetings, FP&A estimations and fact-based engagement risk analyses.
As a Board Advisor and Chairman at a UA IT company, I established the Board's governance process and steered strategy and operational improvements. I currently serve on the Supervisory Board of UA Bank, contributing to key employee development and payment processing strategy improvement.
