Serena Tropiano

Provided one-on-one bilingual (English/Italian) language tutoring for two young children, guiding them from first words to full conversation and creating structured routines that supported emotional and language development.

Provided IT helpdesk support, diagnosed user issues, implemented program updates after testing, and responded to end-user inquiries to ensure stable campus IT operations.

Delivered bilingual customer support and sales assistance for a retail perfume boutique, handling client communication, resolving technical queries, and supporting foreign customers in English and Italian.

Taught Italian to non-native children aged 6–10, adapting lessons to diverse learning levels and building language confidence to support integration into the Italian elementary system.

Supported people with disabilities by assisting with social activities, practical skill-building, and providing companionship to build confidence and enhance independence.

Performed data collection, transcription, annotation, validation and evaluation for linguistic AI projects, and reviewed machine-translated song lyrics to ensure meaning, fluency, and cultural accuracy.

Completed the Certified Junior Project Manager certification through IAPM; awarded August 2025.

Completed a 5-year classical high school program with focus on Latin, Ancient Greek, philosophy, history, and literature; graduated in 2019.