Looking for a job

Sereena Anderson

@sereenaanderson

Message

I connect people to essential services through compassionate, high-volume customer support.

Guyana

Message

What I'm looking for

I'm looking for flexible part-time or full-time remote work where I can provide compassionate support, manage intake and service requests, maintain accurate documentation, and connect people to essential resources.

I've supported community members and guests across Guyana through roles with Linden Riverfront Festival, Community Events, and an Airbnb property. I handle high-volume requests, coordinate logistics, document intake, and connect people to food, shelter, utility assistance, and other essential resources.

I'm comfortable navigating databases, resolving service barriers, and communicating by phone, chat, and in person. I use MS Word, MS Excel, Google Sheets, and Google Docs to maintain accurate records and support responsive operations.

Experience

Work history, roles, and key accomplishments

Event Planning & Administrative Assistant

Linden Riverfront Festival

Jan 2023 - Dec 2024 (1 year 11 months)

Coordinated complex logistics and team communications for event planning, managed high-volume contact center operations, and documented schedules using MS Word and MS Excel.

Call Center Operations Microsoft Word Excel Database Navigation Communication Skills Logistics Troubleshooting

Customer Support Assistant

Community Events

Jun 2021 - Dec 2022 (1 year 6 months)

Provided compassionate guidance and connected individuals to local human services resources, documented high-volume interactions, and maintained accurate participant records.

Verbal Communication Database Navigation Data Handling Human Services Crisis Response Documentation

Guest Services Assistant

Airbnb Property

Jan 2020 - May 2021 (1 year 4 months)

Provided compassionate guest support and crisis response for urgent housing needs, managed administrative intake and documentation, and assisted with technical issues and secure access protocols.

Microsoft Word Database Navigation Written Communication Human Services MFA Configuration Troubleshooting

Education

Degrees, certifications, and relevant coursework

Caribbean Examinations Council

CAPE, General Studies

Grade: Grades II and III

Completed CAPE examinations with grades in Communication Studies, Environmental Science, Biology, Chemistry, Integrated Mathematics, and Pure Mathematics.

Caribbean Examinations Council

CSEC/CXC, General Studies

Grade: Grades I to IV

Completed CSEC/CXC examinations with grades in English A, English B, IT, EDPM, Physical Education, Theatre Arts, Biology, Human and Social Biology, Mathematics, Physics, Chemistry, and Geography.