At BYTEDANCE (Search Global E-commerce), I coordinate delivery of global platform initiatives across a 25-member cross-functional team. I also run quarterly project health checks and report findings to leadership.
I spearheaded an automation initiative that eliminated reliance on 6 external BPOs and delivered a workflow that sustains 98% accuracy. I also coordinated go-to-market rollouts and conducted UAT, training, and change management for new features and processes.
At TELCOWIN, I led solution strategy across 7 enterprise CRM transformation programs worth RM15M combined. I co-authored technical blueprints that were adopted firm-wide as delivery templates, and kept CSAT above 95% through go-live and hypercare governance.
At SUPA.SO, I directed AI and ML data labelling projects across 6 industries, achieving 97% average accuracy, and revamped operations to increase team productivity and business performance by 60%. Earlier, at Deloitte Consulting, I supported SAP S/4HANA finance migration initiatives and maintained 100% SLA compliance across SAP master data and vendor management processes.
