Senteara Orwig

Strengthened organizational capability through documentation, SOPs, and self-service learning resources that improved operational readiness, accelerated employee onboarding, and increased consistency across workplace operations. Partnering with leadership, HR, IT, and operational teams to identify knowledge gaps, standardize documentation, and continuously improve employee enablement through scala

Design and execute engaging internal and client-facing events — including company-wide celebrations, support executive meetings, and culture programs — by partnering with senior leadership to define objectives, align programming with business goals, and deliver seamless experiences. Led communications campaigns (email, intranet, digital signage) that increased awareness and participation, while im

Oversaw workplace experience and office operations for Seattle and Denver site, ensuring seamless employee support, vendor management, and facility programs that reinforced company culture.

Designed and scaled engagement programs (leadership workshops, recognition initiatives, ERG-led events) that strengthened retention, collaboration, and career mobility.

Partnered with senior leadership and ER

During the pandemic I took a career break to take care of family. In addition I earned an HR Generalist Certificate to develop my business accumen for people & culture needs at companies/organizations. I also volunteered at the Puget Sound WildCare Cat Shelter socializing feral cats to set them up for adoption success.

Cultivated a positive team culture by enhancing the onboarding processes, ensuring new hires feel valued and supported. Provided dynamic mentorship to team members, empowering them to become proficient subject matter experts in general risk areas, including Fraud, Credit, and User Policy.

Delivered training programs for vendors and contractors to optimize operational efficiency, ensuring their su

Designed and developed a diverse library collection tailored to employee information needs, focusing on skill development, cultural resources, and reference materials; utilized user-generated data to curate relevant resources effectively.

Fostered and maintained productive relationships with vendors and employees to enhance company culture, leveraging ethnographic data to develop initiatives that

Designed and developed a diverse library collection, fostered vendor and employee relationships, and delivered administrative support and event planning.

Student Guidance & Progress Tracking: Provided personalized support and advice to students in achieving their language learning goals, actively tracking their progress to ensure success.

Curriculum Development: Designed and prepared engaging teaching materials that enriched both language learning and cultural understanding.

Dynamic Schedule Management: Efficiently managed a changing schedule, ad

Managed the tasting room on the weekends, promoting the wines and wine club. Observed customer interactions and feedback to create better quality experiences. Provide wine education to create a positive and informative experience.

Skills Developed: Wine Education (focused on making wine knowledge more accessible), Wine Industry- Tasting Room Management, Wine Clubs, Customer Experience (CX)

Implemented targeted direct marketing strategies and campaigns to achieve daily sales objectives and enhance overall performance.

Led employee onboarding processes, facilitated orientation sessions, and conducted company workshops and sales training for new hires to ensure smooth integration and productivity.

Provided ad hoc administrative support throughout the full-cycle recruitment process,

Promoted wine tasting and sales at local farmers’ market. Engaged with people to customize their experience and walk away learning something new about wine. Improved product selection based on observations. These observations were used to create basic personas to understand the needs of customers and their experience with wines.

Skills Developed: Wine Industry Knowledge, Sales, Event Management,

Promoted wine tasting and sales at farmers' markets, engaged with customers, and improved product selection based on observations.

Utilized Value Sensitive Design techniques to develop a digital catalog for the archive room.
Conducted stakeholder interviews to gather usability data.
Curated digital assets on SharePoint based on user-driven taxonomy.


Skills Developed: User Experience Research, Archive Management, Consulting, Resource Management, Sharepoint, Stakeholder Analysis

Catalogued new library materials, restructured the guidebook collection, and edited errors in the catalogue system.

Catalogued new library materials, adding call numbers and subject headings
Restructured the guidebook collection for greater accessibility
Edited errors in current catalogue system, update to modern standards
- URL: http://sentearadfwuwromecenterlibrary.weebly.com/

Prepared materials to be transferred to remote library location
Organized and prepared journals for binding; Retrieve library materials from the stacks
Actively communicated with patrons and supervisor, completed special projects

• Managed image processing tasks using MARC records and image database for Microsoft Archives.
• Oversaw collection maintenance, including textile preservation and re-housing artifacts.
• Led a source code project to inventory, organize, and research 13 donated boxes for Echo Services Inc.

Researched and compiled data for weekly published lists (Excel, FileMaker Pro)
Cross-checked & critiqued multiple sources for accuracy of information
Corresponded with companies via e-mail/phone for research purposes
Frequently learned new business concepts to process data into comprehensible list

Provided reference services with academic databases (document search and retrieval)
Supported 80+ library clients daily with search queries and academic database navigation
Media Center Assistant:circulation, collection inventory management and preservation
Searches for Interlibrary Loan: PubMed, ProQuest, UW Catalog, ect.
Ad hoc tech support
Tourism

Processed and researched IWW Photograph Collection, organized photographs into chronological order
Researched manuscript and pamphlet materials
-LibGuide publication for IWW Photograph Collection (hybrid online exhibit and research tool)
Integrated Flicker slideshows to accompany relevant pages
URL: http://guides.lib.washington.edu/IWWPhotos

Processed and researched IWW Photograph Collection, organized photographs chronologically, and published a LibGuide for the collection.

Group class and 1on1 tutoring to develop and improve Mandarin speaking and reading skills.

Developed skill set and knowledge base in instructional design, user experience, information architecture, information behavior, youth services, community analysis, data analysis, research methods, metadata, content management, reference/research, and digital assets organization.

Double Degree BA in History and Anthropology from the University of Washington.

Group class and 1-on-1 tutoring to develop and improve Mandarin speaking and reading skills.