Open to opportunities

Sena Ogida

@senaogida

Customer support representative with experience at SEAL Group, resolving enquiries and coordinating follow-ups to improve customer experience.

United Kingdom

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What I'm looking for

I'm interested in customer support roles, particularly in SaaS and technical support, where I can help improve the customer experience and learn new digital tools in a remote working environment.

At SEAL Group, I responded to customer enquiries, investigated concerns and coordinated next steps with relevant stakeholders. I followed up on unresolved requests and escalated complex matters through to resolution.

I maintained customer records and digital documentation, prepared written responses and helped keep information accurate and accessible. I also identified opportunities to improve communication, follow-up procedures and the customer experience.

At The Directory Guys (TDG), I communicated with prospective customers, answered questions and explained available services. I recorded conversation outcomes and followed up to provide additional information.

Experience

Work history, roles, and key accomplishments

Business Development Representative

The Directory Guys

Mar 2026 - Aug 2026 (5 months)

Communicated directly with prospective customers through outbound calls, explaining services and identifying needs. Handled objections, maintained records, and followed up to ensure consistent communication.

Client Communication Outbound Calls Objection Handling Record keeping Follow up Active Listening Rapport Building

Customer Service & Operations Support

SEAL Group

Jun 2025 - Jan 2026 (7 months)

Responded to customer enquiries, investigated concerns, and coordinated with stakeholders to resolve issues. Maintained accurate records and identified opportunities to improve customer experience.