Isabela Ngamau

As a Customer Service Executive, I manage billing and insurance claims, ensure effective patient appointment bookings, and maintain patient records. I coordinate with medical staff for patient admissions and handle daily registrations of births and deaths, utilizing applications like DHS, CPAD, and Cancer Coding.

During my internship, I processed monthly reports, verified healthcare data, and assisted in data entry into DHIS systems. I also managed the distribution of hospital booklets and family planning commodities.

In my volunteer role, I performed disease coding and indexing, managed patient bookings, and maintained patient records in the CCC department. I coordinated with medical staff for patient care and admissions, ensuring efficient clinic operations.

In my volunteer role, I provided sign language interpretation, Basic Life Support (BLS), and first aid services. I assisted elderly community members with errands and offered cleaning and counseling services as part of outreach.

As a volunteer, I conducted disease coding and indexing, managed patient records, and coordinated patient admissions. I ensured effective patient bookings and facilitated clinic operations in collaboration with medical staff.

Earned a Certificate in Kenya Sign Language, enhancing communication skills with hearing-impaired individuals in healthcare settings.

Completed a Diploma in Health Records and Information Systems, focusing on the management of health records, data entry, and patient information systems.

Achieved the Kenya Certificate of Secondary Education (KCSE), providing a foundational education that supports further studies in health and communication.