Ann Nduta
@annnduta
I manage accurate health records and improve patient information services.
KenyaWhat I'm looking for
I've supported healthcare data and patient services through internships at Thika Teaching and Referral Hospital, Maragua Level IV Hospital, and Igegania Level IV Hospital. My work includes health records management, ICD-11 training, HPV data management, community diagnosis, and research on patient satisfaction with outpatient services.
Currently, I assist Muxtech Kenya Limited clients with connectivity issues, service requests, account updates, and customer communication while maintaining accurate system records. I bring a strong commitment to confidentiality, regulatory compliance, quality documentation, and using technology to improve service delivery.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Muxtech Kenya Limited
Jul 2025 - Present (1 year 2 months)
Assisted clients with internet connectivity issues, guiding them through troubleshooting steps to ensure quick resolution. Handled customer inquiries via phone, email, and walk-ins, ensuring timely responses and professional communication.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College, Muranga
Diploma, Health Records and Information Technology
2023 - 2025
Pursuing a Diploma in Health Records and Information Technology, focusing on managing and securing healthcare data.
Kenya Medical Training College, Manza
Certificate, Health Records and Information Technology
2021 - 2023
Completed a Certificate in Health Records and Information Technology, gaining foundational skills in health data management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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