At Sister Parish Design, I resolve client complaints and order errors, arranging returns or pickups and issuing goodwill credits when warranted. I also communicate lead times, stock timing, backorders, and shipping delays to help clients know what to expect.
I manage a high-volume client inbox and showroom representative communications, responding to order, lead-time, and stock inquiries. I process fabric, wallpaper, reserve, and sample orders through Shopify and extensions in NetSuite, and address invoice and payment-link issues.
At Lancet Laboratories Pty Ltd, I delivered customer service in a high-volume reception environment and achieved a 95% patient satisfaction rate in 2024, as measured by Jira. I also resolved administrative queries and complaints and processed patient medical invoices.
At Coca Cola Beverages South Africa, I worked as a Preseller And Merchandiser, meeting monthly sales targets and KPIs across merchandising, product flow, POS, and customer service. I hold a BTech in Marketing Management and certifications in Virtual Assistant and White Belt Lean Six Sigma.
