Open to opportunities

Sebastián Monge Sánchez

@sebastinmongesnchez

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Biomedical Engineering student with customer service and sales experience.

Costa Rica

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What I'm looking for

I am looking for opportunities that allow me to grow in a dynamic environment, where I can utilize my skills in customer service and technical support while continuing my education.

I am a Biomedical Engineering student with a strong foundation in customer service, sales, and technical support. My experience spans various job environments, where I have demonstrated my ability to adapt to schedule changes and academic priorities. This journey reflects my commitment to learning quickly and my versatility in handling diverse challenges.

Throughout my career, I have honed my skills in effective communication and problem-solving, particularly in roles such as a Vehicle Reinstatement and Collections Agent, where I coordinated with clients and dealerships to resolve sensitive issues. My bilingual capabilities allow me to provide exceptional service in both English and Spanish, enhancing customer satisfaction and engagement.

Currently, I am pursuing my Bachelor in Physics at Universidad de Costa Rica, while also gaining practical experience in lead generation and client outreach. I am passionate about leveraging my technical knowledge and interpersonal skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Vehicle Reinstatement and Collections Agent

Bill Gosling Outsourcing

Sep 2024 - Dec 2024 (3 months)

Managed vehicle reinstatement cases and collections, ensuring effective communication and problem-solving. Coordinated with clients and dealerships for vehicle releases, handling sensitive information and delicate situations.

Customer Service Collections CRM Internal Systems Negotiation

Sales and Customer Service Agent

BetUS

Feb 2024 - Aug 2024 (6 months)

Provided sales and customer service support to high-roller clients, promoting services and handling inquiries and payments. Delivered bilingual service to North American clients.

Sales Customer Service Customer Support Payment Processing Bilingualism Communication Flexibility

Intake Specialist

VirtualAttorney

Sep 2023 - Dec 2023 (3 months)

Conducted outbound calls to individuals interested in legal services, explaining services, fees, and enrollment processes. Provided initial guidance on navigating the system.

Outbound Calling Client Enrollment Legal Services Communication Problem Solving Customer Service

Lead Generation Specialist

Vocatum

Feb 2023 - Jul 2023 (5 months)

Conducted high-volume outbound calls to rehab centers to qualify potential clients for pinpoint marketing. Scheduled appointments and demos for senior executives, maintaining accurate records of outreach effectiveness.

Lead Generation Outbound Calling Scheduling Data Management Marketing

Education

Degrees, certifications, and relevant coursework

Universidad Latinoamericana de Ciencia y Tecnología

Biomedical Engineering, Biomedical Engineering

Currently pursuing a degree in Biomedical Engineering at Universidad Latinoamericana de Ciencia y Tecnología. This program focuses on the application of engineering principles to medical and biological problems.

Universidad de Costa Rica

Bachelor in Physics, Physics

Studied the fundamentals of physics at the Universidad de Costa Rica. This program provided a strong foundation in scientific principles and analytical thinking.