Sebastián Martínez

I am a dedicated remote chat advisor with a strong background in customer service and problem-solving. My experience spans several years, during which I have honed my skills in managing multiple simultaneous interactions and ensuring fast, accurate responses. I am passionate about optimizing the user experience and automating customer service processes to enhance efficiency.

Throughout my career, I have worked in various roles, including as an accounting assistant and electronic billing manager, where I was responsible for managing the entire accounting area of a restaurant. My ability to provide clear and effective written communication has allowed me to excel in customer support via live chat and email, resolving inquiries and managing complaints with ease.

Currently, I am focused on remote consulting, where I assist customers with orders and complaints, ensuring high levels of satisfaction through prompt and efficient responses. I am well-versed in using CRM tools like Zendesk and Freshdesk, which have been instrumental in improving user interactions and support processes.