Sebastian User

At Impact Clients LLC, I manage a $1.6M+ book of business across 160+ high-touch accounts, balancing onboarding, activation, and retention while maintaining under 2% monthly churn and refund rates.

I've built CRM governance, onboarding architecture, and lifecycle systems for high-ticket organizations including Lean Level Up, Freelanceclients.com, Empire Accelerator LLC, and Private Label Masters. My work has improved activation from 45% to 60%, reduced churn from 5% to under 1%, sustained 95% monthly retention, and recovered $140K+ in operational leakage.

I use structured KPI tracking, workflow design, and cross-functional alignment to strengthen the handoff between sales, fulfillment, delivery, and client success. I also leverage AI tools to streamline SOPs, client guidance, and administrative processes, reducing workload by 40% for customer success teams.

As the founder of PurelyVivid INC, I built end-to-end e-commerce operations across three private-label brands, covering sourcing, forecasting, inventory, PPC budgets, logistics, customer experience, and lifecycle workflows that generated $2M+ USD in annual revenue.