Sebastian Sheehan

Own concurrent customer implementations from kickoff to go-live as the primary point of contact, managing timelines, risks, and stakeholder expectations. Translate business requirements into platform configuration and lead solution design, build, testing, and UAT.

Own practice delivering B2B SaaS implementations end to end, including scoping, configuration, testing, and go-live support. Managed multiple client projects concurrently and built integrations with Zapier.

Scoped, configured, and rolled out booking, access, and visitor-management platforms for operators in Europe and Saudi Arabia. Designed and built Zapier integrations with clients' existing tools and documented configurations.

Delivered 15% revenue growth by renegotiating renewals across 200+ B2B tenant accounts, extending lease terms from 12 to 18 months. Improved service levels to 90%+ of client requests resolved within 24 hours across a multi-site portfolio.

Retained 98% of 125+ Benelux B2B accounts, including Lidl, Aldi, and Aon, through structured account management. Reduced manual processing time by 30% by building Excel-based automation tools.

Sales representative role at Jack & Jones.

Reduced waiting times by 10% for 250,000 customers after analysing queue data across 300 locations and redesigning queue management.

Bachelor of Business Administration in International Business with a focus on Entrepreneurship and Management, completed in 2021.