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Francesca Zorcolo

@francescazorcolo

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Principal Salesforce Engineer delivering scalable CPQ, Service Cloud, and Sales Cloud solutions.

Italy

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What I'm looking for

I am seeking a senior Salesforce role where I can lead CPQ and Sales/Service Cloud projects, work in Agile teams, mentor others, and drive scalable platform solutions.

I am a Principal Software Engineer with eight years of experience designing and delivering scalable Salesforce solutions, specializing in CPQ, Service Cloud, Sales Cloud and Zuora integrations. I act as the primary Salesforce point of contact, support stakeholders, administer CPQ, and define processes to improve knowledge sharing and platform scalability.

I have led migrations (Classic to Lightning), coordinated BAU and 3rd-party teams, and designed sales-pipeline solutions in Agile environments. My certifications include Salesforce Certified CPQ Administrator, Advanced Administrator, Platform App Builder, Administrator, and AI Associate, and I bring hands-on experience with Jira, GitLab, Gearset, VS Code, DocuSign, Miro, Notion and Excel.

Experience

Work history, roles, and key accomplishments

Principal Software Engineer

Mangopay Poland SP Zoo

Jan 2024 - Jan 2026 (2 years)

Designed and delivered scalable Salesforce sales pipeline solutions (Service Cloud, Sales Cloud, CPQ) and acted as primary Salesforce contact, improving platform reliability and stakeholder support.

Salesforce Administration CPQ Service Cloud Sales Cloud Agile Stakeholder Management

Business Integration Analyst

CBRE Corporate Outsourcing SP Zoo

Jan 2020 - Jan 2024 (4 years)

Designed and implemented Salesforce solutions for the Portfolio Service Department and served as first point of contact for day-to-day Salesforce queries, enabling smoother integrations and BAU cooperation.

Salesforce Implementation Portfolio Management Process Design Project Coordination

Project and Quality Administrator

CoolTour

Jan 2019 - Jan 2020 (1 year)

Coordinated projects among BAU teams and third-party providers, monitored Salesforce processes, and managed project quality and timelines to ensure successful deliveries.

Project Coordination Vendor Management

Workflow Project Administrator

InnovAction Lab

Jan 2018 - Jan 2019 (1 year)

Managed projects with third-party providers and coordinated daily tasks and deadlines, acting as main contact between operations teams and vendors to maintain project flow.

Workflow Management

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Cagliari

Bachelor, Managerial Economics

2012 - 2017

Activities and societies: Erasmus KA1 exchange in Pavilosta, Latvia; Erasmus KA3 project in Erzin, Turkey; involvement in university and extracurricular projects

Completed a Bachelor in Managerial Economics with coursework and projects related to managerial economics and integrations of business processes.