Open to opportunities

Sebastian Castro

@sebastiancastro

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Versatile professional skilled in e-commerce and international marketing.

Mexico

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What I'm looking for

I am looking for a dynamic role that values innovation and collaboration, where I can leverage my technical and multilingual skills to drive business success.

I am a versatile and results-driven professional with a strong background in E-commerce, International Marketing, and Bilingual Sales. Fluent in English, Spanish, and Chinese, I have hands-on experience collaborating with cross-functional teams across Asia and Latin America. My proven ability to boost efficiency through technical skills in data scraping and process automation has allowed me to drive growth through effective client acquisition and customer satisfaction strategies.

During my recent internship in the International Marketing and Sales Department at Sunon, I supported the launch of a new manufacturing facility in Mexico, ensuring global operational consistency by collaborating with international teams. My previous role as an E-Commerce Assistant at B2E Marketing allowed me to engineer a streamlined client reporting process and develop a lead generation database of 10,000 potential customers, showcasing my ability to leverage technology for business growth.

With a Bachelor’s degree in Business Management in E-commerce and ongoing education in E-commerce training, I am eager to apply my unique blend of technical, marketing, and multilingual skills to a role in e-commerce or international business.

Experience

Work history, roles, and key accomplishments

International Marketing and Sales Department Intern

Sunon

Jul 2023 - Sep 2023 (2 months)

Supported the launch of Sunon's new manufacturing facility in Mexico by coordinating product sample shipments and verifying bilingual factory manuals. Ensured global operational consistency by collaborating with international teams to review and localize documentation. Improved internal team efficiency by introducing and training colleagues on the use of AI tools like ChatGPT.

International Marketing Sales AI Tools Bilingualism Project Coordination Documentation Review Localization Team Collaboration Training

E-Commerce Assistant

B2E Marketing

Nov 2021 - Jun 2023 (1 year 7 months)

Engineered a streamlined client reporting process by optimizing Excel files, cutting report generation time from 1 hour to just 20 minutes. Developed a lead generation database of 10,000 potential customers by employing web scraping and natural language processing techniques to extract contact information. Acquired 10 new clients within a 4-month period through strategic cold calling and cold emai

Excel Web Scraping Natural Language Processing Lead Generation Cold Calling Cold Emailing Data Optimization Sales Strategy

Bilingual Sales Representative for Avis and Budget

Teleperformance

Jun 2021 - Nov 2021 (5 months)

Consistently maintained a customer satisfaction rating of 95% or higher on a monthly basis. Exceeded the call center's goal by 5%, achieving one-call resolution in 90% of cases. Reduced average call duration to 6 minutes by adapting communication styles to meet individual customer needs.

Customer Service Call Center Operations Customer Satisfaction Communication Skills Problem Solving Sales Goals Performance Metrics Client Relations

Restaurant Manager

Costilla Morena

Sep 2020 - Jun 2021 (9 months)

Successfully managed a 9-person team to sustain sales and operations during the COVID-19 pandemic. Increased sales and profitability by identifying and correcting three critical pricing errors on the menu. Enhanced customer loyalty and restaurant reputation by training 5 staff members on customer service best practices.

Team Leadership Sales Management Operations Management Pricing Strategy Customer Training Reputation Management

Education

Degrees, certifications, and relevant coursework

Zhejiang Business College

Training Course, E-Commerce

Completed a specialized training course focused on e-commerce principles and practices. Gained practical knowledge and skills relevant to the e-commerce industry.

Zhejiang Gongshang University

Bachelor of Business Management, E-commerce

Pursued a Bachelor's degree in Business Management with a specialization in E-commerce. Developed a comprehensive understanding of business operations and digital commerce strategies.