Sean White
@seanwhite
I support automotive repair shops with SaaS platform guidance and hands-on technical expertise.
United StatesWhat I'm looking for
At Mitchell 1, I provide technical guidance to customers using its cloud-based repair information platform, translating repair procedures and platform functionality into clear, actionable support for shop staff.
I bring firsthand auto repair shop experience from managing operations at White's Automotive, where I coordinated workflow, scheduling, quality control, repair estimates, and customer relationships. I also collaborate with editors and developers at Mitchell 1 to represent the shop technician's perspective in product and content decisions.
My background includes independent mobile diagnostics and repair at Wrench Inc. and high-volume service work at Bridgestone / Firestone. I'm focused on bringing my automotive operations knowledge, technical communication, and customer relationship foundation into automotive SaaS Customer Success.
Experience
Work history, roles, and key accomplishments
Product Content Support Specialist
Mitchell 1
May 2024 - Present (2 years 3 months)
Provides technical guidance to customers on Mitchell 1's cloud-based repair information platform, translating complex technical details into clear guidance. Reviews and maintains technical repair content, collaborating with editors and developers to improve the customer experience.
Automotive Service Manager
White's Automotive
Mar 2020 - May 2024 (4 years 2 months)
Managed daily shop operations, including workflow coordination, staff scheduling, and quality control. Served as primary customer contact, explaining technical findings and recommendations to drive repeat business and loyalty.
Mobile Automotive Technician
Wrench Inc.
Jan 2019 - Mar 2020 (1 year 2 months)
Delivered on-site diagnostics, maintenance, and repair services to customers across multiple vehicle makes and models, operating independently. Managed scheduling, digital work orders, and service documentation while coordinating multiple daily appointments.
Performed vehicle diagnostics, maintenance, and repair in a high-volume, customer-facing shop environment, including brake, suspension, and tire service. Built foundational technical and customer-communication skills under senior technician guidance.
Education
Degrees, certifications, and relevant coursework
Sean hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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