Looking for a job

Sean Santiago

@seansantiago

Message

Cybersecurity Specialist with Tech support background specializes in Linux, VPN, SIEM (Splunk), AWS, Active directory,

Philippines

Message

What I'm looking for

A company where I can grow and offers remote work from home tech roles.

I am person who stays with the company for a long time and enjoys collaborating with other people, you always learn from someone, as a cybersecurity specialist with tech support background, I want to be part of a team where I can grow more and find ways on improving my skills even just a little bit.

Experience

Work history, roles, and key accomplishments

Cybersecurity Specialist

Global Offensive Security

Apr 2021 - Aug 2026 (5 years 4 months)

Support hundreds of learners in Kali Linux and VMware cybersecurity environments, troubleshooting networking, AWS cloud, VPN, and virtualization issues. Collaborate with penetration testing and SOC teams while applying ISO 27001, NIST CSF, and CREST frameworks. Use Splunk SIEM to analyze security alerts and identify potential threats.

VMWare Linux Administrator Splunk AWS Cloud ISO 27001 NIST CSF Jira Service Desk Zendesk

I.T. Helpdesk

PeoplePlusTech Inc.

Mar 2015 - Dec 2020 (5 years 9 months)

Support global B2B and B2C clients through chat, calls, and email, resolving issues with account access, VPN, Citrix, Google Cloud, Google Workspace, Active Directory, Microsoft Intune, software, hardware, and other IT services. Triage and escalate complex tickets through Zendesk, Jira, and ServiceNow, coordinating with relevant departments and ensuring timely resolution to prevent SLA breaches.