Open to opportunities

John Paul Alfafara

@johnpaulalfafara

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Entry-level IT and cybersecurity professional skilled in support, threat detection, and system deployment.

Philippines

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What I'm looking for

I am seeking entry-level IT or junior cybersecurity roles (help desk, SOC, or technical support) at learning-focused teams that value mentorship, hands-on experience, and growth.

I am an entry-level IT and cybersecurity professional with a Bachelor of Science in Information Technology and industry-recognized Google certifications in Cybersecurity and IT Support. I have hands-on experience in technical support at Philippine Savings Bank, where I troubleshot hardware and software issues, configured networks, deployed and cloned systems, performed email setup and data wiping, and supported IT compliance.

I bring skills in Python, Linux, SQL, SIEM, IDS, threat detection, vulnerability mitigation, data analysis, and customer-facing support. I am a strong team player with excellent communication, able to work under pressure, and committed to continuous learning and SOC or junior cybersecurity roles.

Experience

Work history, roles, and key accomplishments

Technical Support

Philippine Savings Bank

Jan 2023 - Jun 2025 (2 years 5 months)

Provided desktop and network support, troubleshooting hardware/software issues and configuring networks while deploying and cloning PCs, improving user uptime and compliance. Managed email setup, data wiping, and IT compliance tasks to support business operations.

System Cloning IT Compliance User Support

Data Entry Clerk

Athena

Mar 2021 - Jul 2024 (3 years 4 months)

Performed data entry and administrative support, maintaining documentation, reporting, and organizational efficiency to streamline operations. Improved data accuracy and supported reporting processes over two years.

Data Entry Documentation Reporting Administrative Support Process Improvement

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, Cybersecurity

Completed Google professional certificate programs in Cybersecurity and IT Support, covering cybersecurity fundamentals, technical support, and IT troubleshooting.

Cavite State University - Imus Campus

Bachelor of Science, Information Technology

2021 - 2025

Bachelor of Science in Information Technology pursued at Cavite State University - Imus Campus from 2021 to 2025, focusing on IT support, networking, and cybersecurity fundamentals.

JPMorgan Chase

Certification, Software Engineering

Completed the JPMorgan Chase Software Engineering Virtual Internship certification focused on software engineering exposure and professional practices.