Sd Wissdam
@sdwissdam
I convert customer leads into sales while supporting IT, networking, e-commerce, and digital operations.
United Arab EmiratesWhat I'm looking for
I've supported sales and customer operations at Star Gallery Mart in the UAE, converting inquiries and leads into sales while managing B2B quotations, follow-up, and customer concerns.
I coordinated delivery operations for more than 100 daily orders and contributed to a 100% increase in social media engagement. I also managed WordPress product listings, content updates, basic SEO, and customer-facing translations at Sahara Al Oyoon Trading.
I'm a CCNA-certified IT undergraduate with hands-on knowledge of network troubleshooting, networking hardware, IT support, and customer service. I'm open to remote work and bring Arabic and fluent English communication to technology-driven business operations.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Computer Accessories & Networking Shop
Jun 2019 - Sep 2019 (3 months)
Assisted customers in selecting computer accessories, switches, and electronic components. Provided product information and technical guidance on networking hardware, supporting sales activities and customer service.
Social Media & WordPress Manager
Sahara Al Oyoon Trading
Managed the company WordPress website, including product listings, content updates, and basic SEO. Created social media content and analyzed performance metrics to support online business activities.
Sales Representative / Customer Support / Social Media & Sales Executive
Star Gallery Mart
Managed customer inquiries via social media and other channels, converting leads into sales and handling B2B quotations. Coordinated delivery operations for 100+ orders daily and supported social media marketing, contributing to a 100% increase in engagement.
Education
Degrees, certifications, and relevant coursework
Eastern Mediterranean University
Bachelor of Information Technology, Information Technology
Pursuing a Bachelor of Information Technology with an expected graduation in 2026.
Udemy
Cisco Certified Network Associate (CCNA), Networking
Completed the Cisco Certified Network Associate (CCNA) certification in 2025.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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