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scarlet naben

@scarletnaben

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Results-oriented professional transitioning into credit management.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values effective communication.

I am a results-oriented professional with a background in procurement, eager to pivot into the dynamic field of credit management. My experience as a procurement intern has equipped me with transferable skills that are highly relevant to this new direction. I have been recognized for my exceptional communication and negotiation skills, which I believe are crucial for building and nurturing relationships with customers and partners.

During my internship, I developed a meticulous and organized approach to managing supplier accounts, a skill set that translates well into credit management. I am a fast learner with a keen eye for detail, committed to continuous improvement and enhancing processes. I am enthusiastic about applying my skills and determination to excel in the credit management industry, contributing to the optimization of operations and achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

White Path Limited

Jan 2023 - Jan 2024 (1 year)

Led the Customer Experience function, focusing on maximizing revenue retention throughout the customer journey. Collaborated with business owners to eliminate churn-driving defects and partnered with Customer Service to maintain customer trust. Developed plans to drive customer revenue retention and integrated new business lines into service delivery operations.

Customer Experience Management Revenue Retention Problem Solving Communication Skills Customer Relationship Management Data Analysis Team Collaboration Process Improvement Time Management

Current

Customer Support Officer

Current

White Path Limited

Jan 2023 - Jan 2024 (1 year)

As a Customer Support Officer, I led the Customer Experience function, focusing on maximizing revenue retention and eliminating churn-driving defects. I collaborated with business owners and Customer Service to ensure customer trust and loyalty, while developing strategies to enhance customer revenue retention.

Customer Experience Revenue Retention Problem Solving Communication Skills Relationship Building Data Analysis Time Management

Credit Controller Assistant

White Path Limited

Dec 2022 - Jan 2023 (1 month)

Managed loan policies and ensured member eligibility for loans. Responsible for timely loan appraisals, approvals, and disbursements while maintaining accurate records and effective communication with members regarding loan matters.

Financial Analysis Time Management

Sales Support

Busia County Government

Oct 2021 - Jan 2022 (3 months)

Coordinated with committee support staff to identify and close gaps in policies and processes. Provided management and documentation support for volunteer committees, facilitated meetings, and maintained strong working relationships with various groups.

Coordination Documentation Management Facilitation Relationship Building Task Management Communication Skills Organizational Skills Time Management Team Collaboration

Field Researcher

Logistics and Transport Magazine

Oct 2021 - Jan 2022 (3 months)

Conducted interviews and analyzed current issues in the logistics and transport sector. Developed research plans, gathered data through various methods, and maintained electronic databases while ensuring confidentiality and ethical standards.

Research Methodology Data Analysis Interviewing Database Management Communication Skills Problem Solving Time Management Presentation Skills

Sales Support

Busia County Government

Sep 2021 - Jan 2022 (4 months)

In my role as Sales Support, I coordinated with committee support staff to identify and close gaps in policies and processes. I provided management and documentation support, facilitated meetings, and maintained strong relationships with various committees to ensure effective governance.

Coordination Documentation Management Facilitation Relationship Building Task Management Communication Skills Organizational Skills

Field Researcher

Logistics and Transport Magazine

Sep 2021 - Jan 2022 (4 months)

As a Field Researcher, I conducted interviews and analyzed current issues in the logistics sector. I developed work plans, gathered data through various research methods, and maintained electronic databases while ensuring confidentiality and ethical standards.

Research Methodology Data Analysis Interviewing Database Management Communication Skills Problem Solving

Procurement Volunteer

Busia County Government

Sep 2021 - Jan 2022 (4 months)

Assisted in procurement processes by preparing documents, maintaining records, and managing supplier databases. Conducted market assessments and ensured compliance with procurement policies.

Procurement Supplier Management Market Research

Customer Service Representative

Ndovu Motors

Sep 2021 - Jan 2022 (4 months)

Addressed customer concerns and ensured a high-quality service experience. Utilized Salesforce for logging interactions and collaborated with team members to resolve issues effectively.

Customer Service Salesforce Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Procurement and Logistics Management, Procurement and Logistics Management

2018 - 2022

Completed a Bachelor of Procurement and Logistics Management, focusing on the principles of procurement, supply chain management, and logistics operations.