Looking for a job

Sbongokuhle Mahaye

@sbongokuhlemahaye

I deliver reliable administration, customer support, and entry-level cybersecurity knowledge in fast-paced environments.

South Africa

Message

What I'm looking for

I'm looking for an opportunity to contribute while growing my career in administration, IT support, cybersecurity, or technology. I value continuous learning and work where I can provide efficient administrative and technical support.

I've supported customers and operations at iTalkBB South Africa, Amathole Funerals, and Old Mutual, handling calls, records, client enquiries, policy administration, and office coordination.

At Old Mutual, I helped clients select suitable financial products, completed needs assessments, and earned the Highest Productivity award in 2024. At Amathole Funerals, I managed confidential records, insurance claims, scheduling, and customer support, and was named Assistant of the Year in 2025.

I'm building my technology career through a completed Cybersecurity Short Course covering OSINT, networking fundamentals, Google Dorking, Linux, and TryHackMe rooms. I’m motivated by efficient administrative and technical support, continuous learning, and solving problems with care and attention to detail.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

iTalkBB South Africa

Jul 2026 - Aug 2026 (1 month)

Handled inbound and outbound customer calls professionally, resolved enquiries, and maintained high customer satisfaction. Accurately captured and updated customer information in company systems while meeting quality and productivity targets.

Customer Service Call Handling Data Capturing Quality Assurance Confidentiality

Assistant Driver

Amathole Funerals

Mar 2025 - May 2026 (1 year 2 months)

Assisted with funeral transportation and logistics, ensuring vehicles were clean and roadworthy. Supported funeral directors during services and client interactions, and assisted with loading and transporting equipment safely.

Logistics Vehicle maintenance Customer Interaction Safety

Financial Advisor

Old Mutual

Oct 2024 - May 2025 (7 months)

Assisted clients in selecting suitable financial products and built professional client relationships. Conducted needs assessments, provided tailored recommendations, and managed policy administration and documentation.

Financial Services Client Needs Assessments Policy Administration Relationship Building Documentation

Administrator

Amathole Funerals

Sep 2022 - Apr 2024 (1 year 7 months)

Managed daily office administration and filing systems, maintained customer databases and confidential records. Processed insurance claims, scheduled appointments, and provided professional customer support.

Office Administration Data Management Records Management Scheduling Customer Support