At ONTOP, I lead card fraud operations across real-time transaction decisioning, merchant risk management, chargebacks, and suspicious activity reporting. I investigate complex incidents including card testing, velocity spikes, automated BIN attacks, and compromised BINs while strengthening monitoring rules and merchant blocks.
I've managed fraud analyst performance through 1:1 reviews, SLA monitoring, hiring, onboarding, and coaching on fraud pattern recognition and case quality. I also apply tiered monitoring rules for high-value transactions, request verification documentation, and make risk-based account and transaction decisions.
Previously at Amazon, I conducted manual fraud reviews for account takeover, payment fraud, coupon abuse, synthetic identities, and business risk. I validated customers through AVS checks, IP analysis, billing and shipping verification, online presence research, and business account signals.
My fraud investigation foundation began at Wipro supporting Google Wallet, where I monitored suspicious transactions, account hijacking, chargebacks, refunds, and credit risk exposure. I use fraud analytics, data visualization, and AI-informed fraud risk assessment to reduce false positives while maintaining strong fraud catch rates.
