Ritwik Shastri

I've investigated fraud, payment risk, and financial crime across Amazon and TaskUs, protecting customers, platforms, and business operations from complex risk.

At Amazon, I led buyer-risk, seller identity-verification, and chargeback investigations for Amazon Germany. My workflow improvements reduced non-value investigator activity by 45%, increased productivity by 71%, delivered approximately US$200,000 in annual savings, and supported recovery of US$3.5 million in potential bad debt through Direct Debit refund workflow changes.

At TaskUs on the Airbnb Trust & Safety program, I conducted sanctions, PEP, and adverse-media screening alongside AML checks, identity verification, and risk-based investigations. I assess customer information and supporting documentation to make accurate, compliance-focused risk decisions.

I enjoy turning investigation insights into stronger controls, scalable workflows, and consistent operational practices. I've also mentored investigators, documented SOPs, and partnered with Compliance, Quality, Operations, Product, Engineering, and Risk teams.