Ravivarman Rajagopal

I’m a results-driven Functional Business Analyst with 11+ years of experience in Banking and Financial Services, delivering enterprise-scale digital transformation, core banking implementations, and regulatory compliance initiatives. I specialize in requirements elicitation, stakeholder management, business process analysis, and end-to-end functional solutioning across retail banking, payments, lending, AML/KYC, and insurance domains.

At Cognizant (Canada), I spearheaded Guidewire PolicyCenter, BillingCenter, and ClaimCenter implementations, enabling digital transformation of core policy administration, billing, and claims workflows. I led requirements elicitation through stakeholder interviews and workshops, authored 150+ user stories with clear acceptance criteria, and coordinated UAT—including test scenarios, defect triage, and business sign-off.

Previously at Aspire Systems (Canada), I partnered with senior banking stakeholders, operations leads, and compliance teams to gather, analyze, and document requirements for core banking, payments, lending, and AML/KYC platforms. I produced BRDs/FRDs, use cases, process flow diagrams, and RTMs, translating complex regulatory requirements into testable acceptance criteria that development teams could execute confidently.

I started as an IT Support Analyst at Lakshmi Vilas Bank, where I built foundational banking domain expertise through incident resolution, KYC compliance verification, and reconciliation activities. I bring a consistent professional ethos: bridge business and technology teams by converting operational complexity into structured documentation, traceability, and process clarity—delivered through Agile/Scrum with measurable efficiency gains.