Sayali Dhongade

At Citi in Pune, I investigate high-risk and high-value fraudulent card transactions and manage chargeback claims under reason codes 4837 and 4870. My work focuses on proactive resolution, operational controls, and reducing financial losses.

I contributed to implementing the 8533 resolution letter to improve client communication and resolution efficiency. I also conduct PCOM reviews, resolve Invalid QQC cases with 100% accuracy, and prepare LMS reports, interim counts, and letter-fallout analyses.

Previously at Decimal Point Analytics, I led the Bosch companies project as acting team lead within my first month, managed daily performance reporting, and trained new hires. I also gained hands-on banking operations experience through a retail banking internship at Business Cooperative Bank.

With an MBA in Finance and Citi Copper and Bronze Performance Awards for fraud resolution, I’m looking to bring my fraud, chargeback, reporting, and financial-operations experience to IT-enabled banking roles.