At Vervent Technologies, I conduct end-to-end fraud investigations across card, ACH, wire and digital-payment channels, identifying suspicious activity and mitigating fraud losses.
I monitor Feedzai alerts, investigate Account Takeover and Card-Not-Present cases, and escalate high-risk transactions for appropriate action. I also manage Visa and Mastercard dispute and chargeback lifecycles through evidence review, reason-code analysis and case resolution.
Previously at Infosys BPM, I managed credit-card disputes and chargebacks for an Australian banking client, including first chargeback, pre-arbitration and bankruptcy-related cases. I helped increase productivity and delivery performance from 83% to 106%.
Across banking and fintech environments, I bring six years of experience in fraud risk, transaction monitoring, payment risk operations, suspicious-activity review, loss mitigation and regulatory compliance.
