SSSavitha Shetty
@savithashetty
Customer Success Manager focused on data-driven adoption and operational excellence.
IndiaWhat I'm looking for
I am a strategic, empathetic customer success professional with over six years of hands-on experience driving digital operations, performance optimization, and customer-centric business processes. I have built and scaled a quick-service brand, led cross-functional technical coordination, and translated complex metrics like LTV and ROI into actionable growth strategies.
I excel at onboarding, adoption playbooks, A/B testing, and reporting, and I bring a founder's ownership mindset to fast-paced startup environments. Certified in Google Ads measurement and formats, I proactively partner with account teams to drive platform adoption, troubleshoot technical issues, and deliver measurable customer value.
Experience
Work history, roles, and key accomplishments
Digital Operations Coordinator
Abhimatha News Channel
Jan 2023 - Jan 2024 (1 year)
Served as voice of the customer between editorial and technical teams, coordinated campaign issue resolution, and applied A/B testing and analytics to improve audience engagement and retention.
Founder & Managing Lead
Frozen TwoBites
Jan 2019 - Dec 2023 (4 years 11 months)
Founded and scaled a quick-service food brand to two outlets and a 20+ team, built dashboards to monitor LTV and ROI, and executed digital advertising strategies to drive customer footfall and operational quality.
Performance Marketing Associate
The Tiles
Jan 2018 - Jan 2019 (1 year)
Managed end-to-end campaign setup, quality checks, and reporting; executed A/B tests to optimize creatives and resolved operational issues to improve campaign performance.
Education
Degrees, certifications, and relevant coursework
SDM Degree College, Ujire
Bachelor of Arts, Journalism
2017 - 2020
Completed a Bachelor of Arts in Journalism, focusing on journalistic principles and media studies with practical coursework from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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