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Faizan Ansari

@faizanansari4

Customer Success Manager at Cognizant, advising 330+ enterprise clients on Google digital marketing platforms and conversion optimization.

India

Message

At Cognizant, I own account health, retention, and growth for a portfolio of 330+ high-tier enterprise clients using Google digital marketing platforms. I advise on conversion strategies across paid search, display, and programmatic channels.

I use Power BI, SQL, and GA4 to turn web traffic data into actionable optimization plans, and lead onboarding and training to support platform adoption. Previously at WNS, I managed onboarding and retention for 330+ commercial digital accounts per quarter and advised clients on funnel performance and campaign adjustments.

Experience

Work history, roles, and key accomplishments

Current

Process Specialist (Customer Success SME & Strategic Lead)

Current

Cognizant

Jan 2025 - Present (1 year 10 months)

Serve as Subject Matter Expert owning account health, retention, and growth for a portfolio of 330+ high-tier enterprise clients leveraging Google digital marketing platforms. Consult on conversion rate optimization and lead onboarding and training programs.

Customer Success Account Management Retention Churn Mitigation Digital Marketing CRO Google Ads Power BI SQL GA4 Onboarding Training Escalation Management

Senior Customer Success Associate (Google Ads Account)

WNS

Feb 2023 - Jan 2025 (1 year 11 months)

Managed onboarding, retention, and operational support for 330+ commercial digital accounts per quarter. Analyzed conversion funnels and designed strategic digital marketing adjustments to increase client ROI.

Customer Success Account Management Onboarding Retention Digital Marketing CRO Google Analytics Power BI Data Analysis Customer Relationship Management

Senior Representative (Account Management)

Concentrix

Jun 2022 - Sep 2022 (3 months)

Advised business clients on digital budget allocation and performance tracking to maximize marketing ROI. Monitored customer feedback and market trends to resolve client issues and maintain high satisfaction.

Account Management Digital Marketing Budget allocation Performance Monitoring Customer Feedback Customer Satisfaction