Saumya Shivoham

Improves operational efficiency and governance across TELUS telecom platforms and AWS-hosted mobile optimization sites, supporting recurring service reviews and risk assessments. Leads partner meetings, drives proactive incident-reduction efforts, and uses automation/analytics to improve resolution speed.

Led a team of engineers delivering mission-critical guest-experience platforms and coordinating across Product, Engineering, Operations, and Customer Support to maintain 24x7 availability. Developed an AI-assisted shell-scripting automation framework for account management and contributed to SRE practices for a high-traffic customer platform.

Served as a primary technical advisor for Vodafone Hungary and Vodafone Italy, managing customer incidents and maintaining strict SLA compliance for mobile data optimization and TCP acceleration platforms. Partnered with Product and Engineering to reduce critical incidents and improve network congestion management and subscriber experience.

Led operations for Vodafone’s Global Messaging Hub, managing end-to-end messaging infrastructure responsibilities and maintaining SLAs during major incidents and capacity peaks. Designed and implemented a Redis-based MNP caching solution to reduce external MNP lookup costs and improved engineering processes through incident-management mentorship and automation.

Supported telecom messaging platforms (SMSC, SMPP, USSD, Bulk SMS, and Virtual Number) for major operators, ensuring service availability for large subscriber bases. Managed P1–P3 incidents, provided onsite support during critical geo-redundancy deployment incidents, and led crisis stakeholder coordination to maintain service continuity.

Completed a B.Tech in Information Technology at KIIT University, Bhubaneswar from 2012 to 2016.