Saumya Goel

I’m a client-focused professional with 2+ years of experience managing daily client communications, access provisioning, and query resolution in a fast-paced enterprise environment. In my current role as a Senior Systems Engineer, I act as the primary point of contact for client stakeholders, handling an average of 150 client queries per month and resolving 120+ support tickets monthly while maintaining accuracy and turnaround-time standards.

I also bring additional experience translating technical/compliance requirements into clear client-facing communication. I maintain documentation of requests and resolutions to support audit and compliance needs, coordinate with internal teams for timely resolution, and previously served as a Content Writer for the Compliance Team—turning client requirements into actionable compliance documentation—so clients understand policies, rules, and service offerings clearly. I’m seeking a remote customer support role to apply strong communication, problem-solving, and process-management skills.