Open to opportunities

Satya Prakash Rajkiran

@satyaprakashrajkiran

Technical Support Executive specializing in Microsoft 365, Windows, and Azure troubleshooting with reliable, high-volume issue resolution.

India

Message

What I'm looking for

I’m looking to grow in high-volume technical support for Microsoft cloud and productivity tools, owning escalations through RCA, and collaborating on knowledge sharing to improve CSAT—while deepening my Azure troubleshooting skills.

I’m a Technical Support Executive focused on delivering high-volume voice support for Microsoft customers across North America and the UK markets. I troubleshoot Microsoft 365, Office, and Windows issues such as application crashes, sound configuration problems, installation failures, and account access concerns.

I’m trusted to handle escalations responsibly and perform root cause analysis (RCA) to resolve complex cases faster and more accurately. I also support commercial activation workflows—license validation, subscription activation, and product key/account linking troubleshooting—to restore customer access with confidence.

Alongside support delivery, I investigate billing disputes and help customers locate transactions to resolve payment-related concerns. I strengthen service outcomes through structured communication, feedback loops, and knowledge sharing, and I’ve also contributed as a sports content writer using SEO-optimized storytelling and editorial discipline.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Executive

Current

Teleperformance

Oct 2024 - Present (1 year 8 months)

Provided high-volume voice technical support for Microsoft cloud platforms (Azure and Microsoft 365), troubleshooting application crashes, installation failures, sound configuration issues, and account access problems. Managed escalations, handled supervisor callbacks, performed root-cause analysis (RCA), and supported license/product activation and billing investigations.

Microsoft 365 Azure Windows Troubleshooting Application Crash Resolution License And Subscription Activation Root Cause Analysis Billing Investigation

Sports Content Writer

Sportskeeda

Jan 2023 - Jan 2024 (1 year)

Wrote SEO-optimized sports articles covering international events and trending topics, turning complex sports analysis into clear digital content. Delivered editorial content within publishing deadlines and improved reader engagement through structured storytelling.

seo writing Editorial SEO Optimization Content Development Sports Article Writing