Sumo User

Led the design and development of Microsoft 365 license reporting capabilities and nested group license tracking automation within Entra ID. Collaborated cross-functionally with engineering and product teams on the governance module roadmap.

Reduced Microsoft 365 licensing costs by over $2.5M through optimization and automation strategies. Implemented automated workflows for onboarding/offboarding and built PowerShell-based dashboards.

Designed secure hybrid Microsoft 365 environments and automated license audits, improving allocation accuracy.

Maintained 99.9% uptime for global Microsoft 365 platforms and enhanced productivity through cloud tool deployments.

Developed PowerShell automation to cut resolution time by 35% and led infrastructure optimization initiatives.

Directed Microsoft 365 modernization efforts and implemented compliance-aligned governance frameworks.

Supported large-scale Microsoft environments with automation-focused administrative processes.

Led Exchange and SharePoint migration projects and provided Tier 3 escalation support.

Supported eATM infrastructure operations, developing secure Windows-based ATM OS images and coordinating updates with Hyosung.

Delivered infrastructure upgrade support including virtualization and automation across distributed environments.

Managed Oracle Access Manager operations and integrated middleware for secure access infrastructure.

Led SOX-compliant network modernization and reduced telecom costs by over 60% through vendor rationalization.

Directed enterprise disaster recovery strategy and network security enhancements across global operations.

Delivered end-user support, Active Directory provisioning, and incident response across Microsoft environments.

Provided support for Windows infrastructure, system upgrades, and operational continuity.

Coursework focused on Management Information Systems with an emphasis on Systems Administration, Networking, and Scripting.

Completed high school education and received a diploma.