At Brinks / PAI, I led a large-scale migration from legacy environments to Microsoft 365 SharePoint Online, creating and configuring 20+ SharePoint sites with the right libraries, permissions, structure, and access. I also delivered monthly company-wide Microsoft 365 training sessions and supported teams through adoption with minimal business disruption.
I've grown from IT Support Technician I to Microsoft 365 & SharePoint Specialist, resolving Tier 2/3 incidents across Microsoft 365, Exchange, Windows, Active Directory, VPN, authentication, and network access. I bring 8+ years of enterprise IT experience, combining hands-on troubleshooting, identity administration, process documentation, and collaboration with network, systems, security, and application teams.
