At LTIMindtree, I lead and manage P1/P2 incidents affecting Azure-based services, working to resolve disruptions and minimize downtime. I collaborate with Azure engineering and support teams to investigate and diagnose issues.
I lead bridge calls during critical Azure service disruptions, keeping stakeholders aligned on incident updates and resolutions. I also provide 24/7 on-call support for high-priority incidents.
In my earlier Junior Engineer role at LTIMindtree, I triaged tickets and served as a primary contact for Microsoft Teams inquiries and escalations. I analyzed application logs and ran Kusto queries in Azure Data Explorer to gather incident details.
I use ITIL methodologies and monitor SLAs and incident trends to support service continuity. I hold the Azure Fundamentals (AZ-900) certification.
